Frequently Asked Questions (FAQ)

When will my order ship?

Orders are typically processed within 2–3 business days (excluding weekends and holidays). Once your order has shipped, you’ll receive a confirmation email with tracking information.

During high-volume periods or limited releases, processing times may be slightly extended.

How long does shipping take?

After your order has been processed, standard shipping within the United States typically takes 5–7 business days. Delivery times are estimates and may vary depending on the carrier.

Do you ship internationally?

At this time, we ship within the United States only.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. Please allow up to 24 hours for tracking information to update after shipment.

What is your return policy?

All sales are final. We do not accept returns for reasons such as sizing, change of mind, or general dissatisfaction.

Returns are only accepted for items that are defective or damaged upon arrival. If your item arrives damaged or defective, please contact us within 15 days of delivery for assistance.

For full details, please review our Refund & Return Policy.

Do you offer exchanges?

No, we do not offer exchanges at this time.

What if my item arrives damaged or incorrect?

If your order arrives damaged or you receive an incorrect item, please contact us within 15 days of delivery and include your order number and photos of the issue so we can assist you.

Can I cancel my order?

Orders may be canceled prior to shipment. Once an order has shipped, it cannot be canceled.

How do I know what size to order?

Sizing information is provided on each product page. We recommend reviewing the size guide and product details carefully before placing your order.

How can I contact customer support?

If you have questions about your order, shipping, or anything else, you can reach us by email or phone. Visit our Contact Us page for full details.